Subscriptions and purchase restore
If Pro access is missing, you changed devices, or you need to confirm subscription status, include your store region and purchase platform.
Assistance
Centre d’assistance
Pour les questions de scan, import, export, restauration d’achat ou confidentialité, contactez l’équipe par e-mail.
Scanning, import, and export
For PDF export failures, OCR issues, import problems, or image processing issues, describe the steps and your device system version.
Privacy and file protection
If you have questions about in-app password, App PIN, file handling, deletion, or the privacy policy, contact us directly.
Détails utiles à inclure
- Device model and system version
- My PDF Scanner app version
- Exact steps where the issue happens
- Screenshots or error messages
- Purchase platform or store region, if relevant